About the Role
As a Recovery Agent, you'll be the front line of Milele's Recovery function for our car rental and Leasing-to-Own (LTO) business. You'll manage day-to-day traffic fine tracking, follow up on overdue rental and LTO payments, and help keep our customers and fleet compliant with UAE traffic regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.
What You'll Do
• Download and update daily traffic fine details from the Dubai Police and RTA websites, keeping the master tracker accurate and current
• Review pending and disputed fines, verify records, and follow up with customers to ensure timely clearance
• Send morning and evening Amber Alert notifications and reminders to customers with outstanding fines or dues
• Follow up on overdue rental and LTO payments, escalating unresolved cases to the Recovery Lead as needed
• Action vehicle blocking/unblocking requests for non-compliant customers as directed, communicating clearly throughout
• Create purchase orders and coordinate with Finance to confirm payments received and ensure accurate invoicing in Odoo
• Maintain up-to-date tracker sheets reflecting fine and payment status
• Respond to customer queries related to fines and recoveries with professionalism and urgency
What We're Looking For
• Strong organizational skills and attention to detail, with the ability to manage multiple cases at once
• Comfortable working with Microsoft Office and ERP/tracking systems (Odoo or similar); willing to learn RTA/Dubai Police portals
• Good communication skills in English and Arabic is mandatory (Any other international language is a plus), with a customer-friendly, solution-focused approach
• Ability to stay calm and effective under pressure with time-sensitive, high-volume tasks
• A team player who takes ownership and follows through on open items
Qualifications & Experience
• Bachelor's degree or diploma in Business, Finance, Operations or a related field (or equivalent practical experience)
• 1–3 years of experience in collections, recovery or customer service — experience in car rental, leasing or automotive is mandatory.
• Basic knowledge of UAE traffic procedures is a plus, but full training will be provided.
• Valid UAE driving license is mandatory.